I just wanted to say a big thank you from us for the remarkable speed with which MT has acted to help us get fully up and running as we prepare for losing our face-to-face contact with our clients, and indeed, each other! From today I am now able to route my work calls through my mobile and to call out. I know you have also been working with others, such as Tom, to find solutions and that this will have entailed some complex phone calls. Matt (are you related?) was brilliant earlier, really stayed with it until the problem was sorted. In just a week, we have been able to make big changes relatively easily.


I thank my lucky stars that Lucy identified you as our new providers! This has been an exceptionally difficult time for all of us as we have to point all our services through new channels and try to ensure we meet the demands of our funders too, without disruption to the service. I know our trustees will join me in telling you how much your response has been appreciated and how grateful we are for your thoroughly professional, can-do approach.


Thank you again – we look forward to meeting the challenges ahead with confidence in your ability to help us with our needs.


Mel Jones

Chief Officer

Citizens Advice Diss, Thetford & District

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Tel: 01603 594040

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