Whether your callers are selecting options and waiting to get to the correct department, being transferred elsewhere, or holding while you assist them with their enquiry; time spent on hold is the perfect opportunity to get a customised message across to them such as:
Information about services or products your business offers.
A comfort message to assure callers that you are aware they are waiting.
Letting your callers know position / time in queue.
Or to just simply play them music rather than silence or beeps.
MT Communications Ltd offer a fully customisable, studio quality recorded message / music on hold recording service.